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Course Title:
ERP Customer Relationship Management (CRM)

The designers of ERP CRM application can set up the standard programs to support all the usual ways of presenting opportunities to buy at attractive price and they have ensured that the back office accounting functions are fully in touch with the sales functions which are the initiators of all that movement of materials and value that have to be indexed in the annual account.

Eligibility: MBA (any stream), B.Com, CA, CS, PGDBM, ICWA,BA,MA.,B.Tech or B.E
Duration: 6 Weeks
  • Overview & Introduction
  • Foundation of CRM
  • Architecture of CRM
  • Objectives of CRM
  • CRM for Industries
  • CRM Sales
  • CRM Services
  • CRM Marketting
  • Introduction of SD
  • Enterprise Structure
  • Customer Master Data
  • Material Master Data
  • Common Division
  • Distribution Channel
  • Sales Process
  • CRM Basic Data
  • Customizing Settings
  • Opportunity Management
  • Status Management
  • Partner Processing
  • Partner Determination
  • Activity Management
  • External List Management
  • Personalized Mail / Form
  • Allocation Planning
  • Lead Management
  • Architecture Landscape
  • AERP Methodology
  • Define CIC Profile
  • Customer Specific Workplace
  • Marketing Planning
  • Campaign Management
  • Field Applications
  • Basic Concepts of CRM
  • Middleware
  • Creating Product Catalog
  • Internal Sales
Extra Support
  • Books
  • CD
  • Labs : 7:30 am to 9:00 pm
  • Live Projects
  • Course Certificate
  • Confirmation Letter / Training Letter/ Project Letter
  • For Degree Pursing Candidates To Submit In Colleges
  • Consultants/Faculties
  • All our consultants are professionals working with MNC’s,Company & Many More
  • Experience Certificates
  • All our students would be given experience certificates after successful completion of their Live project.
  • 100% Job Assistance
  • Regular Job updates on our website.
  • Resourcing Through Consultancy Services
  • Regular Walk Ins
  • Exclusive Walk-ins For Integrated Infotech Students
  • Campus Interviews
  • Resume Updation
  • References
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